Support
DeviceLens: Phone Info Support
Troubleshooting, known issues, and direct contact for DeviceLens.
Troubleshooting
Before you contact us, try this
- Make sure DeviceLens is updated to version 4.1.2 or later on Google Play
- Restart the app, and if needed, restart your device
- Confirm the permissions listed below are granted in Android Settings
- Check available storage space if the issue involves saving or exporting
Compatibility
Minimum Android versionAndroid 8.0 or later
Recommended RAM1 GB recommended
Storage required20 MB
Permissions Explanation
| Permission | Why it's needed |
|---|---|
| Phone State | Required to read network and SIM information. |
| Location (coarse) | Required by Android to display Wi‑Fi network names and cell tower info. |
| Storage | Used only when exporting a device report. |