Support
DocLens: PDF Tools Support
Troubleshooting, known issues, and direct contact for DocLens.
Troubleshooting
Before you contact us, try this
- Make sure DocLens is updated to version 5.2.0 or later on Google Play
- Restart the app, and if needed, restart your device
- Confirm the permissions listed below are granted in Android Settings
- Check available storage space if the issue involves saving or exporting
Compatibility
Minimum Android versionAndroid 9.0 or later
Recommended RAM2 GB recommended
Storage required35 MB
Permissions Explanation
| Permission | Why it's needed |
|---|---|
| Storage | Required to open, save, and export your documents. |
| Camera | Optional, used only for the scan-to-PDF feature. |