Support
ScanLens: QR Scanner Support
Troubleshooting, known issues, and direct contact for ScanLens.
Troubleshooting
Before you contact us, try this
- Make sure ScanLens is updated to version 3.4.1 or later on Google Play
- Restart the app, and if needed, restart your device
- Confirm the permissions listed below are granted in Android Settings
- Check available storage space if the issue involves saving or exporting
Compatibility
Minimum Android versionAndroid 8.0 or later
Recommended RAM1 GB recommended
Storage required18 MB
Permissions Explanation
| Permission | Why it's needed |
|---|---|
| Camera | Required to scan QR codes and barcodes. |
| Flashlight | Optional, used only when you enable the torch toggle. |
| Storage | Used only if you choose to export your scan history. |